ScanPan Reviews | scanpan.com @ PissedConsumer

Anonymous

Guest-5650974

Aurora, Illinois

They tell you do the baking soda thing, doesn’t work still, they say do baking soda again and again and again. Circles.

Feb 24, 2024

1.0

I asked if after 10 or more baking soda attempts and my pan still sticks with food, will you send replacement. Answer was NO. Only send replacement of pan cracks for breaks. The non stick is NOT part of the guarantee or warranty. I would never have bought this expensive pan knowing this. deceptive advertising. They tout how non stick these pans are. Sadly I find out that is not the case. Unhappy customer. Never will buy a scan pan again.

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User's recommendation: Don’t buy.

Seve Fna

Seve Fna |

Croydon, England

Not happy with the product

Jan 30, 2022

ScanPan - Not happy with the product - Image 2

I bought a pot in harrods Over a year ago I was using for making curry And other stuff ,now I can see the whole bottom of the pot chipped, how can I get my money back

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Daejah Uyw

Martinez, California

Very upset

Sep 07, 2021

I just purchased a 9 piece cookware set. I bought it because I was told that it is durable. After one use my 10 inch frying pan got scratched?!! This isn't right- please - I need it replaced!!

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Preferred solution: Let the company propose a solution

Ian K Phk

Failed product. Scanpan roaster, peeling coating.

Sep 19, 2020

1.5

Okay it's an old roaster but always looked after. If the coating had failed due to wear that would be accepted but!, the coating has begun to lift off and get into our food. Is the coating harmful to children? We need to know this as some of it was injested by a four-year-oldd. Can provide photo if required.

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Preferred solution: Let the company propose a solution

User's recommendation: beware claims as to the efficacy of the coating.

Vladimir L Ods

Warranty department doesn’t respond

Aug 05, 2020

2.1

I am trying to reach Scanpan customer support for a month now - USA/International/Facebook/emails with absolutely zero response. Non stick surface is wearing off on some of the Scanpan items that I have and I need replacement.

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Loss:

$500

Preferred solution: Let the company propose a solution

User's recommendation: Don’t buy - no customer support

roy s Zwy

Claim that Covid 19 is responsible for email-only contact, however, my RMA request is over two weeks old and no response and no other way to inquire and escalate

Jul 30, 2020

2.6

Poor/no responsiveness to RMA request over two weeks old. I've returned defective CTX pans 2-3 times over the last 12 years with little effort other than packing and shipping cost. Now unable to contact anyone live to inquire status and escalate.

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Pros:

Lifetime defect warranty

Cons:

No support response for rma request from two weeks ago
Too expensive if cannot rely on great support

Preferred solution: Deliver product or service ordered

User's recommendation: Cookware is great for induction tops, but, if Support sucks like it seems now, not worth the upfront cost and headache when needing replacement. Buy tri-clad stainless and use a little cooking oil instead!

Shawne M

Scan pan is scam pan

Sep 12, 2019

1.0

I bought 2 pans at the same time, one small one larger. Used them both equally, followed all instructions for cleaning, use, etc Larger pan, surface looks bad. Called scanpan, sent me an email with tiny photos of what is covered under warranty. My pan looked like the "blistered" picture. They said it was oil residue on the pan. Was then told to send picture of my pan, told the same story as most others - wash with baking soda & water - boil 2 times and also clean with Barkeepers Friend. I did this - no change. They asked to see more pictures, which I sent and they again said it was oil on the pan and keep cleaning it. Never responded as to why the smaller pan looked great, like new while the larger pan is clearly defective at this point. Clearly they have no intention of honoring the warranty. I could clean and send pictures for a life time and these people will not respond with honor. I see I am just one of many who has had this experience. Wondering how many others have experienced this. Scanpan should remove the lifetime warranty from the product if they do not intend to honor it. These pans are super expensive, surely the company is doing well enough to step up and stand behind their product. I am amazed at how many others have experienced this with Scanpan. I emailed Williams Sonoma where I purchased these pans, told them what happened and suggested they no longer sell this product as it is a bad reflection on their company.

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Loss:

$162

Reason of review:

Warranty issue

Preferred solution: replace my pan with a new one same size/style and honor warranty and company pay any required shipping charges,

Hezzie Szw

This pan sti(n)cks

Mar 30, 2019

1.9

Updated by user Apr 29, 2019

After posting on this site, I got a quick email from the company. They asked for me to send photos of the pans.

They then let me know that the lifetime warranty was NOT meant to cover the non-stick nature of the pans. Huh?

But they agreed to replace mine. Just sent...

Original review Mar 30, 2019

Don’t assume that the lifetime warranty covers the non-stick feature of the pan. It doesn’t!!

The pans work amazing well - until they don’t. Over time - about 2 years - no matter how well you clean the pan, small bits of food actually do stick and accumulate, then build up. This reduces the non-stick of the pan to the point of it no longer being a non-stick pan. The warranty only covers the overall construction, and defects.

The company suggests boiling water in the pan with baking soda - which doesn’t really help. Now, even with oil in the pan, everything sticks and there’s absolutely no “non-stick” feature left to the product.

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Loss:

$150

Cons:

Warranty does not cover non-stick feature

Reason of review:

Warranty issue

Preferred solution: Full refund

2 comments

Guest-1706196

Jun 22, 2019

Exact same thing happened to my entire set. I tried every trick on their website and that I could find on the internet to clean them. I will never buy another.

Helpful

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Jinlan S

Ryomgård, Central Jutland

Lost of nonstick feature

Jun 24, 2019

1.1

I have been trusted Scanpan as a Denmark original product and spent several times of money than a normal nonstick pan for a Scanpan classic 36cm Wok on 13 June 2018. I have been taking good care of it in use but it still started to stick in less than a year which is absolutely no different from a cheap cheap China pan. When I contacted their branch office in Singapore with pictures, it was very frustrated that their Denmark office was trying to argue that it was due to overheated oil and no blame on their product. I dislike this kind of endless argument. Should I trust a Danish product in future? Is it worth that much or it should be priced same as a China product?

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Loss:

$199

Pros:

Danish product
10 years warranty
Nonstick

Cons:

Arguing on product warranty issue
Dificult to claim on warranty

Reason of review:

Warranty issue

Preferred solution: Replacement

Trishia Jxt

Rip off. Much better options for less money

Jun 08, 2019

1.0

They do not back the warranty at all. They give you the run around and then just ignore you. They are a horrible company with garbage product.

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Barbara D Orn

White Rock, New Mexico

Lids is rusting

Aug 11, 2019

The outside of my scanpan lid is rusting, otherwise I am pleased with this product.

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Loss:

$199

Reason of review:

Bad quality

Preferred solution: Full refund

Anonymous

Guest-1456633

Warranty was honor

Jan 25, 2019

4.3

I had contact the scan pan customer service regarding the nonstick surface loss and my concern about the finished health safety . I had send the pictures and video. I had used them for about 4 years . My other brand stainless pans are in great condition after 32 years. I had pay for sending them back to the wearhouse for inspection and I just got notice back that they will replace them and honor their warranty. I’m mad that the pans lost their nonstick abilities but I’m happy that the company had resolution .

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Reason of review:

Bad quality

Anonymous

Guest-1505673

Same sad story, with a twist

Apr 02, 2019

I got the same cleaning instructions which didn't work. I then sent pictures to which they replied that it showed there was carbonized food that was the problem. They suggested Barkeepers Friend, cleaning powder. I have used that product for years to keep my All Clad pans looking new. It is formulated to remove carbonized food. I used it on the inside of my Scan Pan skillet but there was no carbonized food to remove. When using the product, it starts out white, but changes to brown as it removes the carbon. It stayed white after a ten minute treatment of my skillet. I told Scan Pan this and they approved the replacement.

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Danilo V Vxt

Non stick wok started piling off

Mar 21, 2018

1.0

ScanPan - Non stick wok started piling off

ScanPan - Non stick wok started piling off - Image 2

See attached photo Where can I bring this items to complain

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Reason of review:

Bad quality

Anonymous

Guest-1253094

Palo Alto, California

Not worthy

May 11, 2018

1.3

They say they have warranty, but nothing like this . They never exchange or take there pans back . The non stick vanishes after a few uses. Don’t trust what they say .

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Reason of review:

Return, Exchange or Cancellation Policy

Dreyton Ifg

Con-Game ScanPan Warranty

Dec 31, 2017

1.0

I had coating issues with first skillet. I returned it and they replaced it. Years later I bought another skillet and had coating issues with it.............This time they were under different management in USA and they told me to drop dead in so many words. At this point I get a message to enter at least 100 words. Have I made it yet since I don't see a counter. had coating issues with first skillet. I returned it and they replaced it. Years later I bought another skillet and had coating issues with it.............This time they were under different management in USA and they told me to drop dead in so many words. At this point I get a message to enter at least 100 words. Have I made it yet since I don't see a counter. had coating issues with first skillet. I returned it and they replaced it. Years later I bought another skillet and had coating issues with it.............This time they were under different management in USA and they told me to drop dead in so many words. At this point I get a message to enter at least 100 words. Have I made it yet since I don't see a counter.

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Cons:

I hated it

Contact Information

Website:

www.scanpan.com

Phone:

(877) 772-5467

Contact ScanPan Customer Service

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ScanPan

ScanPan Overview

Media from reviews

Top ScanPan Reviews

"Warranty was honor"

"They tell you do the baking soda thing, doesn’t work still, they say do baking soda again and again and again. Circles."

They tell you do the baking soda thing, doesn’t work still, they say do baking soda again and again and again. Circles.

Not happy with the product

Very upset

Failed product. Scanpan roaster, peeling coating.

Warranty department doesn’t respond

Claim that Covid 19 is responsible for email-only contact, however, my RMA request is over two weeks old and no response and no other way to inquire and escalate

Scan pan is scam pan

This pan sti(n)cks

Lost of nonstick feature

Rip off. Much better options for less money

Lids is rusting

Warranty was honor

Same sad story, with a twist

Non stick wok started piling off

Not worthy

Con-Game ScanPan Warranty

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