ScanPan
Reviews and Complaints
They won't honor the warranty.
I reported that my expensive Scanpan had lost it's non-stick surface about a year after I purchased it. It was used properly and given proper care.
They told me to use baking soda, which would fix the problem....add baking soda to boiling water, let it stand, etc., etc., etc. After 6 months of trying to use the pan, having it ruin the food, doing the baking soda thing over and over and over again, I contacted them again. Sent pictures. Sent and replied to endless emails.
Bottom line is, they don't honor the warranty. Whatever is wrong, it's your fault. Clearly, the pans are so expensive, they don't bother with customer support or expect second-time purchases. I threw the pan out last night instead of sending them a 3rd round of photographs, which would never end in my favor.
Throwing it out was much better. They won't honor the warranty.
Preferred solution: A replacement of a non-defective pan.
Black hands
Called Scanpan after spending $500.00 on a set of plans because when I touch the pans they turn my hands black. They told me it was not under warranty because it was my dish washing detergent that damaged the out side of my pans.
I was using "Cascade Platinum" bleach and phosphate free. So now I have these really expensive pans I can not touch or my hands turn black and hand soap and water only gets some of the black off my hands. :( I was told to go buy Bar maid or something like that to scrub my pans with. The man/***hole on the phone kept telling me it was from the bottom of the pan and would not listen that is was the side of the pans.
Then it was my gas stove that did this to my pans. Oh but it was never their problem it was my problem now.
- Way i was treated
Preferred solution: Full refund
FINISH NOT GOOD!
Preferred solution: Full refund
Scanpan replacement tempered glass lid exploded! Michael cust serv rep blamed it on me!
Scanpan needs to give US customer service and distributor a wake up call! Worst customer service EVER!
I had great scan pans with annealed glass lids for 20 years. One broke this past November. I paid for replacement, but new model only...tempered glass. It exploded in my 350 deg oven! Room temp food and pot...$20 roast gone, mess, etc.
Michael blamed it on me...I must have dropped it! Claimed never heard that happens. I did a search found several exploding lid episodes....and not just Scanpan..Wolfgang Puck and others. The tempered glass with the metal ring is a problem.
Michael also told me lids are 'accessories', no warrantee! After arguing and 15 minutes of air minutes promised to send new one no charge. A week later, no email, no shipping notice, nothing.
Pan coating peels
Coloured knives ,paint Jas peeled off. Contaminating food
We paid good money for what we thought was quality knives, paint is coming off onto food as you slicePlease advise if there is warranty on these, as we cannot Afford to buy another knife block setYes all knives in the block are peeling. Knife set was purchased from Robins Kitchen Australia. We do have proof of purchase however the attached photo tells the storyPlease email provide a email response if you beleive there is a warranty issue.My email address is paulb@***.com.auThis is very unhygienic and request a reply on your QA processHoping to hear from you soonWe are a household that uses scanpan saucepans as well as this poor quality knife block
Scanpan 'scalpels'
SCANPAN Pots Made from PTFE
I was about to buy a ScanPan NonStick Frypan, but then I found out that is was made from PTFE. The company cleverly hides this fact by saying their product is "green" and is not made from Teflon.
But Teflon is PTFE and PTFE is known to cause cancer. PTFE is now listed as a carcinogen. So the nerve to sell cookware as healthy when it is made from PTFE.
Of course, I returned the product after much hassles by ScanPans, but they couldn't refuse my return. They did charge me a cancellation fee, but I was happy just to get rid of that terrible and unhealthy product.
Hopefully, I can warn others to avoid ScanPans products like the plague. Who would want to use a PTFE cooking surface, unless they're interested in getting cancer. Stay away from ScanPans! It's a fraudulent and bad company!
Yikes!
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Ditto - same exact scenerio. About one year old (two pans), sticking better than gum left on a hot sidewalk.
Same process, baking soda, pictures, etc. etc..
Man, wish I had known that when purchased. Paid more than I liked and justified because of perceived quality and life-time (joke) warranty
We have induction stove. Paid $900 for scan pan set.
We 'baby' the pots and pans. It cooks fine, difficult to clean the interior when pan used for saute or browning. (I don't use spray oils.) One lid shattered. The pot handles are round so do not provide leverage when tilting the pot while holding the handle which keeps "rolling" in my hand.
We show this to visiting friends.
They agree it's a bad design. We will not be buying scan pan products.
I also found that they are non-stick within a year or less. Proper care does not help and if you get in touch with the company about their LIFETIME warranty they tell you where to go and you won't like it.
Their warranty is a con game. Many years ago they honored their products but recently they tell you to drop dead after they give you a few run around things you can do to salvage their/your sad product.
I have the the problem oso,any one can help me?