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2.0

Called Scanpan after spending $500.00 on a set of plans because when I touch the pans they turn my hands black. They told me it was not under warranty because it was my dish washing detergent that damaged the out side of my pans.

I was using "Cascade Platinum" bleach and phosphate free. So now I have these really expensive pans I can not touch or my hands turn black and hand soap and water only gets some of the black off my hands. :( I was told to go buy Bar maid or something like that to scrub my pans with. The man/***hole on the phone kept telling me it was from the bottom of the pan and would not listen that is was the side of the pans.

Then it was my gas stove that did this to my pans. Oh but it was never their problem it was my problem now.

Reason of review: Poor customer service.

Monetary Loss: $500.

Preferred solution: Full refund.

ScanPan Cons: Way i was treated.

Location: Mount Laurel, New Jersey

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Guest

They played the same run-around game with me. DANISH garbage is what SCANPAN is.

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